| 20 Feb 2024 |
 @joepie91:pixie.town | yeah, the question volume is always a tricky one, I have not really seen any good solutions to that anywhere | 17:10:17 |
 @piegames:matrix.org | In reply to @joepie91:pixie.town
same reason I think that "make the main channel a support channel and have a separate channel for discussions" would work better than the other way around Oh I see. Yeah, agreed on that. The same way we already split out the Dev channel | 17:10:27 |
| @joepie91:pixie.town | most places seem to settle on "you can ask again in X time" as a set rule | 17:10:26 |
 @patka_123:matrix.org | In reply to @adam:robins.wtf
what if #nix is a read-only room that has a message that guides users? I don't think theres even a way to disable join and avatar change messages... So you'd have to scroll up half an hour to find the message. | 17:10:41 |
| @piegames:matrix.org | In reply to @patka_123:matrix.org
I don't think theres even a way to disable join and avatar change messages... So you'd have to scroll up half an hour to find the message. That's a client rendering setting, but agreed | 17:11:08 |
 adamcstephens | ahh yeah, i forget about those since i have them turned off on the client | 17:11:08 |
| @joepie91:pixie.town | In reply to @joepie91:pixie.town
most places seem to settle on "you can ask again in X time" as a set rule (and this works 'okay' at best, but I've also not really seen anything that works better in practice) | 17:11:37 |
| @piegames:matrix.org | In reply to @piegames:matrix.org
Oh I see. Yeah, agreed on that. The same way we already split out the Dev channel Let's think this further. How would you name such a channel? | 17:12:04 |
| @joepie91:pixie.town | "Nix/NixOS (Extended discussion)"? I think that would make the purpose immediately clear, at least in the context of a "you should move there when asked" rule | 17:12:55 |
| @piegames:matrix.org | Also would you suggest to keep the current #nix:nixos.org channel as is or explicitly mark it as a support channel? | 17:14:07 |
| @joepie91:pixie.town | I suspect that support questions will end up there no matter what we do, but if we have a "move if asked" rule, it would probably be a good idea to highlight that expectation in the topic so that it doesn't become a matter of contention | 17:15:00 |
| adamcstephens | i would think #support:nixos.org would be a more ideal name for a support channel | 17:15:08 |
| @joepie91:pixie.town | something like "primarily for support questions, please move extended discussion to #whatever if asked" | 17:15:29 |
| @piegames:matrix.org | In reply to @adam:robins.wtf
i would think #support:nixos.org would be a more ideal name for a support channel We can change the name, but I think that joepie has a point in that this should be the main entry point to our community regardless of name, because people are going to ask support questions in that channel anyways | 17:16:39 |
| @joepie91:pixie.town | (the goal being to avoid the room drowning in meta discussions instead of nix discussions) | 17:16:41 |
| adamcstephens | would it be helpful to have a bot that sends a welcome message the first time they join the space/channel ? | 17:17:40 |
 @fractivore:cyberia.club | The topic was already changed to something more clear, which is good, but personally I'm all about making this stuff more obvious so it doesn't require explanation/orientation whenever possible | 17:18:02 |
| @joepie91:pixie.town | In reply to @adam:robins.wtf
would it be helpful to have a bot that sends a welcome message the first time they join the space/channel ? in principle, but that's going to be spammy in the room, and likely perceived as unwanted if done as a DM | 17:18:46 |
| @joepie91:pixie.town | (spammy in the room at our volume, that is - I think it'd work if the place were smaller) | 17:19:11 |
| adamcstephens | i meant as a DM. and people can elect to ignore the message in the DM | 17:19:21 |
| @piegames:matrix.org | I strongly dislike bot DMs | 17:19:57 |
| @joepie91:pixie.town | I'm not confident that the people who ask a question before reading the topic, would open and read a DM before asking a question :) | 17:20:26 |
